Returns & Exchanges
At ROI WATER USA, we prioritize your health and satisfaction by offering 100% money-back guarantees on all unopened premium water products within 30 days of delivery. Due to the perishable nature of food and beverage goods, we cannot accept returns on opened containers unless a quality defect is present.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you would like to return the product.
Verify Product Condition
Ensure that the water bottles or cases are in their original, unopened packaging and have been stored in a cool, dry place to maintain product integrity.
Secure Shipment
Once approved, pack your items securely using the provided prepaid shipping label and drop them off at any authorized carrier location.
Receive Your Refund
After our quality control team inspects the returned shipment, we will process a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing